we'll make it
right.
every piece is packed by hand, but couriers happen. if your watch arrives damaged or faulty, here's what to do.
act fast.
keep everything.
the sooner you tell us, the sooner we can claim with the courier and sort you out.
-
01
keep everything
don't throw anything away. keep the watch, the box and all the packaging until it's sorted.
-
02
take photos
photos of the damage, plus the outer packaging, front and back.
-
03
email us
send your order number and the photos to info@shocklabs.ie. ideally within 48 hours of delivery, and no later than 7 days.
-
04
we come back to you
we aim to reply within 2 business days with next steps.
will i get a replacement?
yes, if that piece is in stock. if it's sold out right now, we'll offer you a refund, store credit or a repair instead.
does it cost me anything?
no. a replacement or refund for a watch that arrives damaged or faulty is at no extra cost to you.
why do you need photos of the box?
we use them to file the claim with the courier. without them, it's much harder to get it sorted.
what isn't covered?
damage that happens after delivery. this is for watches that arrive damaged in transit or faulty out of the box.
every claim is reviewed, and returned watches are checked before a replacement or refund is issued. none of this affects your statutory rights.
report it.
send your order number and photos. we'll handle the rest.