changed your mind?
that's fine.
you have 14 days from delivery to return your watch. here's exactly how it works.
four steps.
no runaround.
start your return within 14 days of delivery.
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01
email us
send your order number and the reason for the return to info@shocklabs.ie.
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02
get approved
we'll check your request and send you return instructions.
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03
send it back
pack the watch in its original box with everything it came with, including the free wallet, and ship it back within 7 days of approval.
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04
get your refund
every return is inspected when it arrives. once it's approved, your refund goes back to your original payment method within 5–10 business days.
what we can take back.
we can take it back if it's
- unused and unworn
- in its original condition
- protective films and tags still on
- with its original box, papers and accessories
- with the free wallet it came with, engraved or not
we can't take back
- watches with signs of wear or damage
- resized watches
- missing box, tags or packaging
- returns requested after 14 days
- engraved or personalised items bought on their own, unless they arrive damaged or faulty
do i get my shipping back?
original shipping fees aren't refundable, except where the law says otherwise. customs duties and import fees paid on delivery aren't refundable either.
do i have to send the free wallet back?
yes. the wallet comes free with the watch, so if the watch comes back, the wallet comes back with it, engraved or not.
can i swap it for a different watch?
yes. same-price swaps are a straight exchange. if the new watch costs more, you pay the difference. if it costs less, you get the difference as store credit. shipping on exchanges is paid by you.
my watch arrived damaged. is that a return?
no, that's different, and it costs you nothing. see arrived damaged and we'll sort it.
when will i see my refund?
once your return arrives and passes inspection, the refund is issued to your original payment method within 5–10 business days. your bank may take a little longer to show it.
shocklabs is an independent customiser. the casio manufacturer warranty does not apply to customised watches. none of this affects your statutory rights.
start a return.
email us your order number and we'll take it from there.