Refund policy

Refund Policy

At Shocklabs, we take great pride in the craftsmanship and quality of every watch. If you’re not completely happy with your purchase, here’s how returns work.

Returns Eligibility

You can request a return within 14 days of receiving your order. To be eligible:

  • The watch must be unused, unworn and in its original condition
  • All protective films, tags and packaging must be intact
  • It must come back with its original box, papers and accessories (if applicable)

Non-Returnable Items

We can’t accept returns for:

  • Watches that show signs of wear, resizing or damage
  • Items returned without their original packaging or tags
  • Engraved or personalised items, unless they arrive damaged or faulty

How to Return

Email us at info@shocklabs.ie with your order number and the reason for your return. Once your request is approved:

  • You’ll receive return instructions
  • The item must be shipped back within 7 days of approval

An order that is refused on delivery, or returned to us because delivery failed, does not count as a return. Any refund for these orders will have the costs charged by our shipping partner deducted.

Inspection & Refunds

Every return is inspected when it arrives. If it meets the conditions above, a refund is issued to your original payment method within 5–10 business days.

Shipping Costs

  • Original shipping fees are non-refundable, except where required by law
  • Customs duties and import fees paid on delivery are non-refundable

Exchanges

Exchanges are welcome. Same-price swaps are a direct exchange. If your new item costs more, you pay the difference. If it costs less, you receive the difference as store credit. Shipping costs on all exchanges are paid by the customer.

Damaged or Faulty Items

If your order arrives damaged or faulty, contact us with your order number and photos of the item and the outer packaging. Please let us know as soon as possible, ideally within 48 hours of delivery and no later than 7 days. We’ll arrange a replacement, or a full refund, at no extra cost to you. If the piece is sold out at the time, we’ll offer a refund, store credit or a repair instead.

Brand & Warranty

Shocklabs is an independent brand and is not affiliated with, endorsed by or sponsored by Casio or any other watch manufacturer. Casio’s manufacturer warranty does not apply to Shocklabs watches.

Nothing in this policy affects your statutory rights.

For any questions, contact us at info@shocklabs.ie.

Last updated: 22nd October 2026